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  • Why do FAQs matter?
    How long will the shipping take? Shipping time depends on location, freight from US / INTL will take 5-10 days including tracking number
  • Can you ship it to my house?
    Can you ship it to my house? Most of the drive units can be shipped to your residential location. Must mention items with size of 74in+ long will have to be delivered to business with forklift or freight warehouse where can be loaded to your truck or trailer.
  • What can void the warranty?Modification to the product can void the warranty.
    Overcharging or physical damage to the unit will affect the refund.
  • How do we test the battery? Can I see the readouts and history?
    We test the battery in house. We can provide charging history, mileage when dismantled and state of charge for cell groups and full pack. Delta info also available.
  • How fast my order will be filled?
    We will ship your order within 2 days after payment.
  • Is local pick up available?
    No, we no offer local pick up .
  • Will I get the tracking number?
    Yes, we provide tracking for all orders, small packages will be processed with Yanwen and then become to USPS TRACKING NUMBER .
  • What is the standard warranty?
    Standard warranty is 30 days after delivery.
  • Do you ship internationally?
    We ship internationally and to USA.
  • Where can I add my FAQs?
    FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
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